Black Box responser monitor not turning on.

XMD Black Box Responder Monitor does not turn on but I can see it when I share my presentation.

 

When the monitor is opened and closed the power brick behind the monitor will wiggle and loose the connection so that the monitor and keyboard do not work but you can still see the computer desktop when you share your presentation on the video screen.  

 

To fix this you must push in the power plug that goes into the power brick completely or it will not work.  Please see the attached image of which plug must be pushed in for it to work.

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